With a third of adults gambling online in any given year, the volume of support requests, and of impersonation attempts targeting them, is significant enough to justify a formal pre-submission routine.
Fairgo support pre-submission security checklist
Work through these six points before you send any inquiry or document:
- Verify the official URL. Confirm the website domain is authentic (for example fairgofinance.com.au for lending matters) and that the connection uses HTTPS.
- Include precise reference data. Provide your customer ID, loan number, or transaction ID instead of a vague description.
- Exclude secret credentials. Remove passwords, PINs, MFA codes and full credit card CVV numbers completely.
- Secure document attachments. Password-protect or redact sensitive bank statements before sending them by email.
- Describe the issue fully. State what happened, when it happened, the device or browser used, and the steps you have already attempted.
- Record a communication log. Save timestamps, chat transcripts, and case reference numbers so you can track progress later.
You can contact either service through more than one channel, and you can also contact a regulator if the response stalls. Just keep the paper trail consistent, because mixed channels create gaps that nobody can reconstruct months later.
Note: If gambling stops feeling recreational or creates financial strain, Australian residents can access free, confidential 24/7 support through the National Gambling Helpline on 1800 858 858 or Gambling Help Online. Self-exclusion tools such as BetStop are also available for licensed Australian betting services.
